Delivery & Returns

Customer Service 

Our customer service representatives are available during our opening hours on 01312252888 or you can email us at sales@cataloginteriors.com 

Order and Delivery Times

Accessories For items we carry in stock, you should receive your order within 2-5 working days.

Made-to-order product will be ordered specifically for you in the finish, size, or colour specified at the point of order. Once we have ordered with the supplier we will be in touch with the estimated time of arrival and will keep you updated on any changes.

Delivery time varies by product and manufacturer, as stated on product pages and on your order confirmation. Once orders have been received and checked at our warehouse we will arrange final delivery with our delivery partner at your convenience considering any regional schedules.

 

Delivery for small items within the UK. 

Accessories	£6
Lighting & Small Furniture (Parcelforce)	£14

 

Delivery in Edinburgh: 

1 Man  Small Furniture with Edinburgh bypass  Unboxed and packaging removal unless otherwise requested	£35
2 Man  Large Furniture with Edinburgh  Unboxed and packaging removal unless otherwise requested	£75
Installation quoted per job per man inc VAT  (for example wardrobes, dining tables, shelving.)	£25 per hour

 

Delivery Scotland: 

1 Man  Small Furniture with Edinburgh bypass  Unboxed and packaging removal unless otherwise requested	East & West Lothian Glasgow / Perthshire / Borders  Stirlingshire  Dumfriesshire  Aberdeen Inverness	£75 £95 £90 £145 £200 £235
2 Man  Large Furniture with Edinburgh  Unboxed and packaging removal unless otherwise requested	East & West Lothian Glasgow / Perthshire / Borders  Stirlingshire  Dumfriesshire  Aberdeen Inverness	£115 £135 £130 £185 £240 £275
Installation quoted per job per man inc VAT  (for example wardrobes, dining tables, shelving.)		£25 per hour

 

For delivery for the rest of the UK please get in touch! We work with a few delivery partners and we will find the one that works best for your location, delivery and installation needs. 

 

Returns:

Accessories orders: 

For stocked accessories we accept returns up to 14 days from the order date and we will issue a full refund. The returned products must be unused, in perfect condition and complete with original packaging. Used or customer damaged items (including packaging) or gift vouchers cannot be refunded or exchanged. 

To return please enclose your name and order number. To make sure it arrives safely please send us an email with tracking details or pop into the showroom and return in person. 

 

Catalog Interiors Showroom 

116 Raeburn Place 

Edinburgh

EH4 1HG

 

Email: sales@cataloginteriors.com

 

Cancellations, Returns and Made-to-Order Goods

No order which has been accepted by the Company may be cancelled or varied by the Customer except with the prior written agreement of the Company. Any request for cancellation or amendment must be submitted within three (3) days of the order being placed. The Company reserves the right to refuse any request for cancellation or amendment.

Goods may not be returned without the prior written consent of the Company. Where the Company agrees to accept the return of goods, the Company reserves the right to charge a handling fee of 30% of the RRP of the item together with any carriage, packaging or administrative costs incurred. All authorised returns must be returned carriage paid to the Company’s warehouse, in their original packaging and in good re-saleable condition.

Certain goods supplied by the Company are manufactured or sourced on a made-to-order or bespoke basis due to the wide range of finishes, materials, sizes and specifications available. Such goods may be manufactured specifically to the Customer’s requirements and may be sourced from overseas suppliers.

Made-to-order or bespoke goods cannot be cancelled, returned, exchanged or refunded once the order has been confirmed and/or production has commenced, except where the goods supplied do not correspond with the specification stated in the order confirmation.

The Company will issue an order confirmation to the Customer by email confirming the details of the order prior to placing the order with the relevant supplier. Where goods are classified as made-to-order and non-returnable, this will be clearly identified on the sales order or order confirmation.

The Customer shall have two (2) days from receipt of the order confirmation email to notify the Company in writing of any errors or requested amendments. If no notification is received within this period, the order shall be deemed to have been accepted by the Customer and will be processed accordingly.

Customers are responsible for ensuring that all specifications, finishes, materials, dimensions and other product selections are correct prior to confirming the order. The Company shall not be liable for any costs arising from incorrect selections made by the Customer.

Made-to-order goods include, but are not limited to, furniture and lighting products where the Customer selects a fabric, colour, finish, material, size or other custom specification at the point of order. Special fittings manufactured to a non-standard or bespoke design cannot be cancelled once production has commenced and are strictly non-returnable.