Terms & Conditions

1. General

All quotations are made and orders accepted subject to the following Conditions of Sale. Catalog Ltd (hereafter "the Company") will not accept terms and conditions other than those specified nor any other additional or variations thereto.

2. Guarantee

The Company's products are manufactured in accordance with the latest international standards. Components which develop faults, not caused by client's negligence, within the 12 month guarantee period will be repaired or replaced at our discretion. Any replacement parts supplied are chargeable and will be invoiced at full value pending return of faulty parts for testing. Faulty parts returned within 30 days of receipt of replacements may be credited in full dependent upon result of testing. Under no circumstances can the Company accept liability for labour charges, out of pocket expenses or damage incurred by defects however caused.

3. Acceptance of Order

(a) The details shown on the Order Confirmation shall be deemed to be correct in all respects and to represent a binding contract unless you give written notice to the contrary within seven days of the date hereof.

(b) The company shall be entitled to vary, rescind or cancel in whole or in part the contract if the necessary materials are not available and to change specification without notice.

4. Prices

All prices quoted are inclusive of VAT. Whilst every endeavour will be made to invoice goods at the prices quoted and/or confirmed, the Company reserves the right to invoice at ruling at the time of despatch. VAT Reg. No. 128 1941 14

5. Quantities

The Company endeavours to quote correct quantities specified. It is the responsibility of the client of contract to verify quantities stated on the Order Confirmation against drawings and final specifications.

6. Technical Data

Whilst each item ordered is manufactured to the same specification and standard, the dimensions, weights, finishes etc. indicated in the catalogue and the material/finish/colour samples are provided for guidance only.  Slight variations may occur due to the nature of the construction and material used.  This order is accepted on this basis.

7. Terms

Goods remain the property of the Company until payment in full has been made, the risk of goods remains that of the client after goods have been despatched.

The Company shall have the right to stop at any time delivery and the discretion to determine any contract if the client defaults on payment of any order after it has become due for payment.

8. Despatch

Shipping rates are assigned to each item in the online store. Larger shipments will be charged at cost and quoted for individually. It is the responsibility of the client of contract to verify the cost of delivery stated on the Order Confirmation.

Any timescales quoted for despatch are estimates only and the Company shall not be liable for any loss for failure to deliver or despatch within these timescales.

9. Loss or Damage in Transit

Claims for shortages or damage in transit must be notified in writing to the carrier and ourselves within 3 working days of receipt and in case of non-delivery within 10 days of date of advice.  The carriers' delivery sheets should be signed "damaged" at the time of delivery and the damaged goods and all packaging must be retained for our inspection.

10. Access 

The company undertake delivery to the front door of the building incorporating the customer's premises, provided any private access is unrestricted.  Should delivery to the interior of the building, assembly or installation be requested this may be subject to a further charge and we accept no liability for any damage incurred, either to the goods, the grounds, the building or to the customer's possessions or premises, or any further expenses incurred.  It shall be the responsibility of the customer to ensure access for the goods within the building and the final destination are clear and unrestricted and any obstruction or physical defect in the fabric of the building preventing delivery or installation shall not be grounds for cancellation of the order

11. Cancellations, Returns and Made-to-Order Goods

11.1 No order which has been accepted by the Company may be cancelled or varied by the Customer except with the prior written agreement of the Company. Any request for cancellation or amendment must be submitted within three (3) days of the order being placed. The Company reserves the right to refuse any request for cancellation or amendment.

11.2 Goods may not be returned without the prior written consent of the Company. Where the Company agrees to accept the return of goods, the Company reserves the right to charge a handling fee of 30% of the RRP of the item together with any carriage, packaging or administrative costs incurred. All authorised returns must be returned carriage paid to the Company’s warehouse, in their original packaging and in good re-saleable condition.

11.3 Certain goods supplied by the Company are manufactured or sourced on a made-to-order or bespoke basis due to the wide range of finishes, materials, sizes and specifications available. Such goods may be manufactured specifically to the Customer’s requirements and may be sourced from overseas suppliers.

11.4 Made-to-order or bespoke goods cannot be cancelled, returned, exchanged or refunded once the order has been confirmed and/or production has commenced, except where the goods supplied do not correspond with the specification stated in the order confirmation.

11.5 The Company will issue an order confirmation to the Customer by email confirming the details of the order prior to placing the order with the relevant supplier. Where goods are classified as made-to-order and non-returnable, this will be clearly identified on the sales order or order confirmation.

11.6 The Customer shall have two (2) days from receipt of the order confirmation email to notify the Company in writing of any errors or requested amendments. If no notification is received within this period, the order shall be deemed to have been accepted by the Customer and will be processed accordingly.

11.7 Customers are responsible for ensuring that all specifications, finishes, materials, dimensions and other product selections are correct prior to confirming the order. The Company shall not be liable for any costs arising from incorrect selections made by the Customer.

11.8 Made-to-order goods include, but are not limited to, furniture and lighting products where the Customer selects a fabric, colour, finish, material, size or other custom specification at the point of order. Special fittings manufactured to a non-standard or bespoke design cannot be cancelled once production has commenced and are strictly non-returnable.

12. Trade Description

All reasonable precautions have been taken to ensure that the descriptions, illustrations and technical data in the Company's catalogues are correct at the time of printing.

As the Company's products are subject to improvements and modification all information is intended as guidance only. Colour finishes will be maintained as accurately as possible.